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Accommodations

AccomodationsRooms
Patient rooms at Texoma Medical Center are private, comfortable sanctuaries where you can rest and recover from your illness.

Bed Controls
Your hospital bed is electronically operated. If you have questions about how to operate it, please ask your nurse.

Nurse Call Button
A button to call for assistance is located on or near your bed. The call button beeps at the nurse’s station where a team member will respond to your call. An emergency pull cord is located in your bathroom.

Room Temperature
All rooms are centrally heated and air-conditioned. If your room is too warm or too cool, please tell your nurse.

Meals
Patients are treated to a wide variety of delicious and healthy food options through our At Your Request–Room Service Dining®. Just pick up the phone, dial extension 2000 and order your meal from the menu provided in your room. Within 45 minutes, your order will delivered directly to you. The system lets us know if your doctor has ordered and specific diet restrictions, and we will be happy to help you make an alternative selection. At Your Request–Room Service Dining is available daily from 6:30 a.m. to 6:30 p.m. Visitors who would like to join you for a meal can stop in the café to purchase a Guest Ticket voucher for $6.00. Then, they can order their a meal with you for delivery to your room. A voucher will be required for tray delivery. Orders may be placed from outside the hospital by calling (903) 416-2000.

Housekeeping
Property services will clean your room daily. However, should you need additional cleaning or supplies, ask your nurse.

Telephones
All rooms (except in the Intensive Care Unit and the TMC Behavioral Health Center) are equipped with telephones at no extra charge. Callers may dial you directly at TMC's main campus by dialing (903) 416-4 plus your three digit room number. Direct dial calls bypass the hospital switchboard.

If you are a patient at TMC’s Reba McEntire Center for Rehabilitation, callers may reach you by calling (903) 416-1 plus your room number. At Reba’s Ranch House, callers may reach guests on the direct line number on the phone in each room; in after-hours emergencies from 9 p.m. to 8 a.m., dial 0 for a TMC operator.

If you have a hearing impairment, you may request a volume-control telephone or a special telecommunications device (TDD).

Television
TMC provides free television service in all patient rooms on flat-paneled sets.

Services and Conveniences

ServicesWi-Fi Hotspots
TMC and the Reba McEntire Center for Rehabilitation offer patients and visitors complimentary wireless access to the Internet. All you need is a wireless device (laptop, tablet, PDA, etc.) to surf the net or check your email. Wireless access is provided free of charge and is available almost everywhere within these two locations.

Mail
TMC patients may receive mail in care of Texoma Medical Center, P.O. Box 890, Denison, TX 75021-0890. You may give stamped, outgoing mail to your nurse or a hospital volunteer. Stamps and writing materials are available in the TMC Gift Shop.

Newspaper Deliveries
TMC Volunteers provide patients with a local morning newspaper that is delivered with each day's breakfast tray.

ATM
An Automated Teller Machine is located by the TMC Emergency Department near the vending machines.

Gift Shop/Flowers
The TMC Gift Shop, located on the first level near the north entrance, is open Monday–Friday 8 a.m.–8 p.m. and weekends 9:30 a.m.–5:30 p.m. The Gift Shop offers gifts and greeting cards, toiletries and sundries, plants, fresh and silk flowers and used books. Hot and cold sandwiches, drinks and snacks are also available in the Gift Shop. For your convenience the Gift Shop accepts cash, Visa, MasterCard, Discover and debit cards.

Interpreters
TMC Case Management can provide a list of foreign language interpreters during regular business hours at (903) 416-4475.

Going Home

dischargeDischarge
Download a copy of our handy Discharge Planning Guide now so that you'll be ready to discuss your needs with your discharge planner once you leave the hospital. A copy will also be provided to you during the admission process.

When your physician decides you are ready to go home, he or she will write a discharge order and inform the nursing team. Your physician or nurse will give you complete instructions about your diet, activity level and medications. If you have any questions, please ask. It is vital that you understand what to do and what not to do once you are home.

Please make arrangements with a family member or friend to help you with transportation home.

Be sure to double-check all areas of your room for personal belongings. When you are ready to leave your room, please tell your nurse, who will arrange a wheelchair escort to the hospital entrance. Your family member or friend may want to have the car waiting in the short term parking zone that is reserved at the entrance for patient loading.

Social Work Services
Case Managers at TMC can assist you with arrangements you will need once you go home from the hospital. They may also help you access information related to financial arrangements, alternative housing, legal services, support groups and other community resources.

Medical Equipment for Home
Medical equipment such as hospital beds, wheelchairs, walkers, bathroom safety aids, oxygen therapy equipment and other supplies are available through TMC Medical Supply. For more information on rentals or purchases, call (903) 416-5555.

Security and Safety

Preventing falls
Lying down for long periods of time can make anyone feel woozy; Always sit up in bed for several minutes before trying to stand. If you feel dizzy or weak, call your nurse for help. Never try to lower or climb over the side rails of your bed. If you need assistance, please call your nurse.

Oxygen Use
Oxygen is extremely combustible. Please notify your nurse before using any electrical appliances you have brought with you. Smoking is not permitted.

Fire Drills
For your protection, TMC facilities conduct regular fire drills. If you hear an alarm sound, please remain in your room. In the event of an emergency, TMC staff will assist you.

Electric Appliances
Healthcare regulations require that we comply with strict rules on grounding electrical appliances. Please help us meet these standards by restricting the use of electrical appliances in your room. You are welcome to use electric shavers, curling irons or blow dryers, however please notify your nurse before using them.

Patient safety

We construct our activities with your safety at the forefront and encourage you to ask questions until you understand and agree.

Speak Up!

TMC encourages each patient to become an active participant in their own healthcare. Click here to read how you can Speak Up!

Obtaining Medical Records

Copies of medical records can be obtained through the TMC Health Information Management (HIM) Department.

For your convenience a copy of the document for release of medical information is available for download:

All requests must be in writing. You may mail or fax a written request which should contain as much information as possible to assist us in identifying your record(s). The request should contain the following information:

  • Patient's full name, (previous name(s), birth date, social security number)
  • Name of recipient, address, phone number (who is to receive information)
  • Type of information requested (exact information you want released)
  • Purpose of release (why information is being requested)
  • Approximate date of treatment
  • Appropriate signature with witness signature
  • Date of request

A fee is not assessed for copies of records requested for continuity of care (physician or other hospital). However, copies of records for reasons other than continuity of care are subject to a fee.

Birth Certificate Information
To request a copy of a birth certificate for anyone born in Grayson County, contact one of the following locations:

  • Call the Grayson County Clerk's office at (903) 813-4243
  • Visit Texas Department of State Health Statistics online at www.dshs.state.tx.us/vs
Contact Information
TMC Health Information Management (HIM)
5016 South US Highway 75
Denison, TX 75020
(903) 416-4450
(903) 416-4449 Fax

Advance Care Directives
(Living Will)

When patients are admitted to the hospital, they are asked if they have an Advance Care Directive, more commonly known as a living will. If you do not have one, Texoma Medical Center will be happy to provide you with a copy that you may fill out or you may download a copy here:

What are Advance Care Directives?
An Advance Care Directive is a legal document that allows you to make your wishes about your healthcare known in advance to your physicians, family and friends. An Advance Care Directive can help avoid confusion if your health status declines and you are not able to tell your physicians what you want.

Every state has laws governing Advance Care Directives. In Texas, there are two parts. The first is a directive to physicians that lets you leave instructions on what you do or do not want to occur in the event that you are diagnosed with a terminal illness or irreversible condition and are unable to speak for yourself. The second part designates a medical power of attorney, sometimes referred to as a healthcare agent, to speak for you if you are not able to speak for yourself.

Your rights...
Every adult of sound mind has the right to be informed of his or her medical condition, prognosis and treatment options. Every adult has the right to make his or her wishes known by the legal document known as an Advance Care Directive. If you want to complete an Advance Care Directive, state law requires that you do so with two competent adults who are not related to you acting as witnesses.

What happens if I don't have an Advance Care Directive?
If you do not have a living will, are not able to speak for yourself and have a terminal condition, your physician and certain family members may make critical decisions for you.

When should you make your Advance Care Directive?
It is never too early to complete an Advance Care Directive. This document protects your wishes and gives clear direction concerning future treatment you may or may not receive, based on your wishes.


Note: The information on this Web site is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. Remember: There is no adequate substitution for a personal consultation with your physician. Neither Texoma Medical Center, or any of their affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this Web site.
 
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