Latest Information on COVID-19 Precautions
The safety of our patients and staff has always been and remains our top priority.
As the world continues to navigate the challenges presented by COVID-19, we realize that some people may have questions about coming to the hospital even as they seek to address pressing health issues. Please note that we have implemented extraordinary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community. We are actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and our local Health Authority.
Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.
Emergency Department – Do Not Delay in Seeking Critical Care
Our Emergency Department and ER at Sherman are staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.
Our rooms are private and we utilize UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.
Individuals Experiencing COVID-19 Symptoms
If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.
If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.
Hospital Services and Programs
The hospital is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.
Most community health education programs offered by the hospital in the near term have been canceled, reduced in size, or are now being offered online; please visit our Event Calendar for updates.
For your convenience and safety, virtual visits via telehealth technology are available to address many non-emergency health concerns. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.
We have resumed the scheduling of elective procedures at our facilities. Please see the information below that explains our caregiver and visitor allowance in our facilities.
Visitor and Caregiver Guidelines
Thank you for helping to protect the health and well-being of our patients and staff. Until further notice, the following visitor and caregiver guidelines are in effect.
At this time, we have suspended visitation for the health and safety of everyone in our care. Visitors are not permitted in the hospital, except for limited exceptions:
- End of life situations: Only immediate family will be allowed (spouse, child, parent, grandparent, grandchild, power of attorney or identified significant other). Visitation is limited to two visitors at a time. Additional family waiting to see the patient will be required to wait outside the hospital or in their vehicle.
- For imminent death: Only immediate family will be allowed, and only two visitors will be allowed at the same time.
- Critically ill patients: Visitors will be considered on a case-by-case basis.
- Patients are allowed only one designated caregiver at a time.
- If the patient is unable to designate a caregiver, the patient’s family or legal representative will be able to designate a caregiver.
- Caregivers are permitted to be with patients between the hours of 8:30 am – 7:30 pm, except in certain circumstances, or if the procedure is scheduled for earlier than 8:30 am.
- Labor and Delivery/post-partum/pregnant patients: Only one non-changeable caregiver/support person is allowed for all pregnant patients. The caregiver may stay overnight.
- Pediatrics: Only one non-changeable caregiver is allowed and may stay overnight.
- NICU: Only one non-changeable caregiver is allowed.
- Outpatient services: One caregiver is permitted as procedural protocols allow.
- Caregivers will be restricted to the emergency room, surgery waiting room, main lobby, or the patient's room.
- Caregivers must maintain at least a six-feet distance from other caregivers and staff, and may not congregate in hallways, lobbies, or the cafeteria.
All caregivers, employees, providers, and visitors are subject to a temperature check and screening upon arrival at the hospital. Individuals will be prohibited from entering the hospital if they:
- Had contact with a confirmed COVID-19 positive person
- Had a cough, fever, shortness of breath, fatigue, chills, nausea, vomiting, diarrhea, or flu symptoms in the last 48 hours or a recent loss of taste or smell
- Tested positive for COVID-19 and have had symptoms within the last 14 days
- Traveled outside the country or on a cruise ship in the last 14 days
To further protect our patients, visitors, caregivers, and staff, we have implemented universal masking across all our facilities.
- You must wear a mask at all times. Your mask must fully cover your nose and mouth.
- We also encourage the use of personal masks for our caregivers and visitors.
Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.
The CDC recommends individuals and families follow everyday preventive measures including:
- Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
- Cover coughs and sneezes with a tissue, then dispose of the tissue.
- Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
- Routinely clean frequently touched surfaces and objects.
- Stay home and away from others when you are sick with any respiratory disease symptoms.
- Grayson County →
- World Health Organization →
- Centers for Disease Control and Prevention (CDC) →
- CDC Coronavirus Self-Checker →
We are Accepting Donations!
We thank our local community for your generosity and your time. If you are interested in providing items (donated or hand-made) to our facility, kindly follow the user-friendly instructions here. To make a donation, contact us.
- Face Mask Instructions – Download PDF instructions →
- Face Mask Instructions Video (10 min) – Watch video →
- How to make a hand-sewn gown – Download PDF instructions →
- How to make a Face Shield – Download PDF instructions →
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