Visiting Patients at TMC
Family visits are important to the recovery of patients. We value each family member’s demonstration of care and concern for their loved one and have put together guidelines to give both patients and families some structure to maximize the benefit of visits and aid in the recovery and well-being of patients. Some units and areas may have special visiting hours or restrictions; please check with a member of the nursing team for details. Please limit visitors to two people at a time. If you have a fever, upper respiratory symptoms or an undetermined rash, for the patient’s safety, we request that you do not visit.
- Visitors are allowed to be with patients during regular visiting hours (5:30 am – 9 pm), except in certain circumstances.
- Visitors must always wear a mask when in a patient’s room or patient care area. Your mask must fully cover your nose and mouth, even in a patient's room.
- Visitors must use hand sanitizer upon entry.
All employees, providers and visitors are subject to a self-attestation screening upon arrival at the hospital. You may only enter the hospital if you can declare the following:
I am not experiencing any COVID symptoms:
- Fever or chills
- Muscle or body aches
- New loss of taste or smell
- Congestion or runny nose
- Nausea or vomiting
- Sore throat
- Shortness of breath or difficulty breathing
- I have not tested positive for COVID in the last 10 days, and I am not waiting for test results
- I have not had close contact with someone infected with COVID in the last 10 days
By entering, you are attesting you do not have symptoms and have not been recently exposed or tested positive for COVID.
Intensive Care Units
Visitors of patients in the ICU/CVICU are limited to two at a time. Overnight guests are permitted, but limited to one person. The nursing staff may limit visiting and ask that visitors wait in the ICU waiting room according to the needs of the patient or activity within the unit. We ask for your cooperation and understanding in these circumstances. While we do not restrict children from visiting the Intensive Care Units, please be mindful of the noise, medical equipment and devices in these areas.
The Birth Place/NICU
Visitors are welcome at the mother's and staff’s discretion. In the NICU, visitation will be limited to two people at the bedside at a time. At least one of the visitors must have the Baby Band or be designated as allowed to visit by the mother and noted on the patient’s chart. Siblings of patients that are 4 years or older may visit daily between the hours of 2 - 6 p.m. They must show no signs of illness, have a current copy of their immunization record, and have no fever shown by a temperature taken at the desk. This excludes children under the age of 18 from visiting the NICU during the months of October – February (susceptible to change) for RSV and Flu season with the guidance of the Centers of Disease Control (CDC).
Individuals with a Baby Band may come into the Nursery. Visitation will be limited during procedures.
A parent or other adult is requested to stay, at all times, with pediatric patients under the age of 12. Visitors are limited to two people at a time.
Reba McEntire® Center for Rehabilitation
Visitors are asked to plan their visits around the patient’s therapy sessions. Family members or caregivers are encouraged to participate in their loved one’s rehabilitation program.
A family member may be able to spend the night in the patient's room. For more information, contact a member of the nursing team.
Family members of patients may be able to stay at Reba’s Ranch House, a home away from home for patients' families. The Ranch House, a service of the Texoma Health Foundation is located at 5036 Reba Drive, just behind the hospital. Overnight stays at Reba’s Ranch House are considered on an individual basis as space is limited and available by referral only. Ask a member of the nursing team about referral information.
Services and Conveniences
Ample patient parking is available on the TMC campus. Visitor parking is located near the main hospital entrance. The main entrance is open from 5:30 a.m. to 8 p.m. daily. After 8 p.m., guests should enter through the Emergency Entrance located on the south side of the hospital.
Complimentary valet parking is available at the main entrance on weekdays from 7 a.m. – 5 p.m. Valet staff will remain on site for vehicle retrieval until 6 p.m. To expedite your wait time when picking up your vehicle during Valet hours, text your requested pick-up time and ticket number to 903-307-2002. You’ll receive a confirmation text of your request and your vehicle will be waiting in the circle drive at the main entrance. We ask that you text five minutes in advance of when you need your vehicle.
After 6 p.m., please contact the hospital operator by dialing "0" on a hospital telephone and they will contact Security who will return your keys.
The TMC Café on the ground floor of the hospital serves meals, snacks and beverages throughout the day. See the Café menu >
TMC and the Reba McEntire Center for Rehabilitation offer patients and visitors complimentary wireless access to the Internet. All you need is a wireless device (laptop, tablet, PDA, etc.) to surf the net or check your email. Wireless access is provided free of charge and is available almost everywhere within these two locations.
There are two Automated Teller Machines on the first floor of the main campus. One is located by the TMC Emergency Department near the vending machines and the other is near the public restrooms across from the Conference Center and west of the Cafe.
The TMC gift shop, located on the first level near the north entrance, is open:
Monday 9 am - 3 pm
Tuesday 8 am - 4 pm
Wednesday 9 am - 8 pm
Thursday 9 am - 3 pm
Friday 9 am - 3 pm
The gift shop offers gifts and greeting cards, toiletries and sundries, plants, fresh and silk flowers and used books. Hot and cold sandwiches, drinks and snacks are also available. For your convenience the Gift Shop accepts cash, Visa, MasterCard, Discover and debit cards.
TMC chaplains are specially trained to offer guidance and support to patients and visitors of all denominations. To contact a chaplain, call extension 4118, call 0 for the TMC operator, or ask a member of the nursing team. The Chapel is located near the main lobby on the first floor and is open 24 hours a day. You will also find chapels at TMC's Reba McEntire Center for Rehabilitation and the TMC Behavioral Health Center.
TMC Case Management can provide a list of foreign language interpreters during regular business hours at 903-416-4475.
Lost and Found
To turn in an item or to inquire about lost articles, please call TMC Security at extension 4095.
For the safety and comfort of our patients, TMC is a smoke-free healthcare system. This means smoking, including the use of electronic cigarettes, is not permitted at any time on the grounds of any TMC facility.